Position Overview

We are seeking a proactive and results-driven Collections Executive to join our vehicle finance team. The role involves managing overdue accounts, ensuring timely collections, and maintaining positive customer relationships while adhering to compliance standards. The ideal candidate will have strong negotiation skills, a customer-centric approach, and an understanding of loan recovery processes.

 

Key Responsibilities

• Debt Recovery and Account Management

  • Engage with customers to ensure timely repayment of loans.

  • Visit delinquent customers to negotiate repayment plans and collect overdue amounts.

  • Manage loan accounts to identify and address potential delinquencies early.

• Customer Relationship Management

  • Maintain professional and empathetic interactions with customers to build trust.

  • Resolve disputes related to payment and provide solutions to minimize defaults.

• Compliance and Reporting

  • Ensure all recovery activities adhere to regulatory guidelines and company policies.

  • Keep accurate records of collection activities, customer interactions, and payment progress.

  • Prepare and submit periodic recovery reports to the branch manager.

• Coordination and Collaboration​

  • Collaborate with branch teams and credit departments to streamline recovery efforts.

  • Support the branch in maintaining a low delinquency rate.​

 

Qualifications

• High school diploma or bachelor’s degree in any field (preferred).

• 1–3 years of experience in collections or recovery, preferably in financial services.

 

Skills:

• Strong communication, negotiation, and interpersonal skills.

• Basic understanding of financial products and loan recovery processes.

• Proficiency in using MS Office for documentation and reporting.

 

Key Attributes

• Goal-oriented with a focus on achieving recovery targets.

• Professional demeanor with the ability to handle challenging customer interactions.

 

What We Offer

• Competitive salary and performance-based incentives.

• Comprehensive training on recovery processes and financial products.

• Career advancement opportunities in a growing organization.

• A supportive and dynamic work environment.